Evaluate customer requirements, business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions

Lead ongoing reviews of user processes and develop proposed solutions to customers

Stay up-to-date on the latest platform improvements to propose bigger solutions to customers

Conduct meetings and presentations to users share ideas and proposals

Documenting and communicating the results of your efforts

Effectively communicate your insights and plans to cross-functional team members and management

Gather critical information from meetings with various stakeholders and translate agreed-on findings into functional specifications

Work closely with clients, technicians, and managerial staff

Provide leadership, training, coaching, and guidance to junior staff

Allocate resources and maintaining cost efficiency

Ensure solutions meet business needs and requirements

Perform user acceptance testing

Manage projects, developing project plans, and monitoring performance

Update, implement, and maintain procedures

Prioritize initiatives based on business needs and requirements

Serve as a liaison between stakeholders and users

Manage competing resources and priorities

Monitor deliverables and ensuring timely completion of projects